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A trade union or non-trade union representative can support an employee hen they have a problem at work, including any concerns they have with their employer. They can also accompany the employee to disciplinary or grievance hearings with management. They can also represent the employee in negotiations over pay and terms and conditions on employment. 5. Identify employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. Possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. Employee responsibilities – treat all staff & colleagues with respect and dignity Do not bully, harass, abuse, or intimidate others Employer responsibilities 6. Explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organization.

Section 2 – Understand the purpose of health, safety and security procedures n a business environment la. Identify employer and employee responsibilities for health and safety. 1 b. Identify employer and employee responsibilities for security. If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. 2. Explain the purpose of following health, safety and security procedures in a business environment. 3.

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Describe three different ways of maintaining a safe and secure business Section 3 – Understand how to communicate effectively with others 1 . Describe three different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. 2. Using two specific examples, explain how to choose the most appropriate method Of communication to meet your needs and the needs Of others. 3. Describe at least two ways of actively listening. Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.

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