Misunderstandings happen often in both personal lives as well as in the workplace.
It can be difficult to communicate and get through the misunderstandings but it can be done with patience and a calm approach. The first misunderstanding I experienced was when I work for an aircraft repair station. There were two employees that were working together. Employee “A” was a fifty year old Korean man with a thick accent and a pushy personality who happened to be our Master Mechanic.Employee “B” was a black man who is always a great listener and has a calm ladybird personality. While they were working Employee B installed a part on the aircraft that was to be drilled. Normally we would trim this part before drilling but he forgot to do this.
This is not a problem; it can be trimmed after drilling. Employee A noticed that the part was not trimmed prior to drilling and stormed over to employee B yelling at him. It was very difficult to understand him through his accent and choppy English.Employee B took offense to some of the words that was said by employee A and the two almost got into a fist fight on the aircraft.
The lesson I learned from the situation was that it is sometimes difficult for some people to communicate properly when they are frustrated and annoyed, especially if English is not their primary language. Stepping back and listening to everything before reacting is was the missing key. Then repeat what you have heard so that the other person can see if you understood what they said.The second misunderstanding I experienced was at my current Job, where I am a quality inspector for Boeing. We had a mechanic that was Installing the ring washers on a particular fastener build up. The drawing, or blueprint, called for a specific buildup on this fastener. It was a bolt with a specific washer under the head of the bolt and the same washer under the nut.
At Boeing we build the aircraft first to the blueprints and then to a specification written by Boeing Itself to ensure that things get done properly.In the specification It states that you can use extra washers under the nut If the bolt Is too long, and Just below that statement In the pacification It states that you have to use the same exact washer that the drawing calls out for In the buildup. These specific washers come In three different thicknesses, thin, medium and, thick. The drawing called out for medium washers, and the mechanic used a combination of all three thicknesses for the twelve different locations that this fastener gets Installed.The misunderstanding here was that the mechanic did not read the specification completely and In turn had to fix twenty different aircrafts where this was Installed Incorrectly. The lesson to learn from this situation Is that a person needs to read all of the Information before starting an Intricate project.
The mall point I took from both situations Is that no matter If there Is verbal or written communication, a person should always listen and read things carefully so that they can understand the message completely and respond to the situation without any errors or problems.That way everyone can walk away happy and safe. Scenarios By helplessness two almost got into a fist fight on the aircraft. The lesson I learned from the situation where I am a quality inspector for Boeing. We had a mechanic that was installing the first to the blueprints and then to a specification written by Boeing itself to ensure that things get done properly.
In the specification it states that you can use extra washers under the nut if the bolt is too long, and Just below that statement in the specification it states that you have to use the same exact washer that the drawing calls out for in the buildup.These specific washers come in three different actions that this fastener gets installed. The misunderstanding here was that the mechanic did not read the specification completely and in turn had to fix twenty different aircrafts where this was installed incorrectly. The lesson to learn from this situation is that a person needs to read all of the information before starting an intricate project.
The main point I took from both situations is that no matter if there is verbal or written communication, a person should always listen and read things