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List and discuss the steps in the planning process. Select the one step that you believe is the most important. From your own experience or observation, describe the circumstances where attention to or inattention to this step resulted in success or failure–choose either but not both. Planning is the process where it is determine whether a task should be attempted, figure out the most effective way of reaching the projected target and, and plan ahead so that there are adequate resources to overcome any potential obstacles.

There are seven steps in basic planning process. In order for a plan to become a reality a process must be developed and followed through (Management, p. 164). The steps in the planning process are: 1. Setting Objectives- If management set long and short term goals for their company they are giving not only their employees something to refer to, they are establishing what management hopes to acquire in the near and far future.

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2. Analyzing and Evaluating the Environments- The management team determines what resources available to them; manpower, supplies, finances, and company regulations/policies. If a company compiles a database with specific information about each of the resources above, they can be better prepared to plan out what events need to take place and how they are going to be achieved. 3. Identifying the Alternatives- Formulating a backup plan in case something comes up and hinders the original plan.

This is having a list of contacts who can work late or on weekends to get tasks completed. . Evaluating the Alternatives- Having a plan on what to do if the set goals cannot be made in a timely manner; such as approve overtime and hiring temporary specialists to aid in completing the task at hand in a timely manner. It is also a good idea to have a backup on resources so that if a problem arises, there is financial stability to cover all expenses. 5. Selecting the Best Solution- Going through the backup plan and choosing the best plan out of those formulated to ensure success.

6. Implementing the Plan- This step is where management moves forward with the chosen plan and starts assigning tasks to not only employees but to the management personnel as well. Because everyone has a task to complete, the plan is looked after and if any problems arise, management can work together and come up with an alternative plan. 7. Controlling and Evaluating the Results- This step is where management views the plan on a daily basis to make sure it is going according to plan. This is also where changes are made to the plan in order for it to run successfully.

I think the most important step is step 1, setting objectives. Last October UPS implemented, at my center, a new delivery program which tells the drivers what their next stop is. Although the concept was amazing, my center did not implement a true long term goal. They focused only on what to expect in the next six weeks. Now that we are into the program nearly a year, management has realized that their short term goals has many drivers crossing each others route in order to take work off another driver. They cannot understand that if they use the driver beside the one who has too much work, they will save time and money.

List the steps in the decision-making process. In your judgment, which step is the most important? Why? The steps in the decision making process is as described in our textbook on page 217:

  1. Define possibilities or problem.
  2. Identify solutions to possible problems.
  3. Develop a backup plan should a problem arise.
  4. Evaluate the alternative plans and discover their positive and negative aspects.
  5. Choose the best alternative plan by comparing its advantages and disadvantages to other backup plans.
  6. Implementing the chosen plan.
  7. Obtaining feedback on how the chosen plan is working and making necessary adjustments to the plan so that it runs smoothly.

The most important step is the final step. If the management team starts a plan and does nothing else except let it “run its course”, then the plan is less likely to become a success and cost the company time and money with fewer positive results. By obtaining feedback, everyone involved with the plan will be kept up to date on its progress and be able to implement sections if needed to make it a success.

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