The world of management has so many different facets but in the human services field, management of organizations can be daunting. Not only do human service managers have to worry about budget concerns, stakeholders, and program objectives managers must perform these duties with the main objective of delivering services to clients in need. The object of this paper is to evaluate one human service program with regard to the organization’s mission and values and how managers work with the public and stakeholders in delivering its particular services.
The organization chosen for this paper is Climate Hospice, Inc. Climate Hospice, Inc. Is a local organization that “is a special concept of care designed to provide comfort and support to patients and their families when a life-threatening illness no longer responds to cure-oriented treatments” (Climate Hospice, Inc. , 2010). Climate Hospice has been operating in Climate County for more than 27 years. The Hospice organization works in a team atmosphere with the patients, their families, doctors, and clergy in helping patients achieve their final days with dignity.
Mission and Valueless organization’s mission “is to improve the end-of-life experience for the terminally ill and their families” (Climate Hospice, Inc. , 2010). Climate Hospice achieves their mission by ensuring that all patients receive quality care including pain medication, spiritual counseling, and emotional support whether the service is requested in the home or in a residential treatment facility. The values Climate Hospice practice are those of service, respect, excellence in service, collaboration, and stewardship.
Board of Directors and Stagflation Hospice is governed by a board of directors composed of doctors, psychologists, Caps, nurses, social workers, ND various community members. Three doctors from the local community are medical directors who oversee the staff. The management team is the Executive Director, Financial Manager, and Clinical Manager. Climate Hospice has a large staff which includes administrative and clinical staff and volunteers.
Stockholder’s of the key stakeholders of Climate Hospice are United Way, Oregon Hospice Association, California Hospice and Palliative Certifications, National Hospice and palliative Care Association, and the many individuals who make donations to the organization Climate Hospice, Inc, 2010). All these stakeholders have an interest in the operation and outcome of the services delivered by Climate Hospice as some of these organizations either give accreditation to the organization or donate money for the continuation of services to the terminally ill.
Climate Hospice until 2005 was the only hospice organization in Climate Falls but in 2005, High Desert Hospice opened its doors in the community, which also competes for funding dollars. Competing with another hospice in the community makes for a different environment for Climate Hospice. Climate Hospice had to step up heir game by advertising for funds and hiring more qualified individuals to work in their organization. Community Collaborations, Marketing, and Public Relinquishment’s Collaborationist’s Hospice because of the nature of their organization, works with many different community organizations.
Some of the community organizations Climate Hospice collaborates with are residential facilities, Climate Corrections, Sky Lakes Medical Center, Medicare, Physicians’ groups, clergy, and funeral directors. Lewis, Packard, and Lewis (2007) state that “Interdisciplinary collaboration describes the process by which the expertise f different categories of professionals is shared and coordinated to resolve the problems of clients. ” Climate Hospice realizes the importance of working with community organizations to better serve its clients.
Without the expertise of doctors, nurses, and other organizations mentioned above, Climate Hospice cannot provide necessary services like medication, home health care, or counseling. Marketing and public Relationships Hospice works in collaboration with different organizations in ensuring that the local community is aware of the organization and the services it provides for individuals and families during he final stages of their lives. Doctors and nurses are trained to refer patients to Climate Hospice, Inc. When services are needed.
Volunteers are used to help with home health care or caregiver services. In other areas of marketing and public relations Climate Hospice has fundraisers and accepts donations to supplement the financial reimbursement it receives from government benefits and insurance companies. These funds are used to help support the children’s bereavement camp that held every summer and for an endowment fund. Climate Hospice also advertises its services through radio, television, and the local newspaper. The organization also runs a thrift store that is staffed by volunteers.
The store sells items donated from local community members and organizations. Diversification Hospice, Inc. Demonstrates their value of diversity with its employees by providing care for all patients regardless of diagnosis, race, age, gender, creed, disability, sexual orientation, place of residence, or the ability to pay for the services rendered (Climate Hospice, Inc. , 2010). For example, if an individual requests a clergy member of a certain religion than Climate Hospice will honor the request and contact the patients church for a clergy ember of his or her faith.
In the workplace, no volunteer is turned away because of their race, creed, religion, or gender. Climate Hospice’s employees, staff, and board of directors come from culturally diverse backgrounds. Transcendental Hospice, Inc. Reports in its 2008 Annual Review that new government regulations presented the organization with economic and regulatory obstacles that resulted in the organization implementing new policies to ensure that the best use of revenue and resources are geared toward financial stability and continue growth. Other unfortunate trends that
Climate Hospice must deal with are cuts in Medicare and Medicaid reimbursement coverage. Hospice is a Medicare certified program that already requires five percent of patient care hours be provided by volunteers, and with losses in coverage means Climate Hospice and other hospice organizations across the country may have to depend more on volunteer help to deliver services to their patients. Constitutionalism Hospice, Inc. Provides a valuable service to the community. Regardless of the challenges the managers face every day, they manage to provide services to patients and families with a caring and insensitive attitude.