One of our goals here at the telecommunications division is to help create a vibrant work place through enhanced communication, and we feel that voice mail has the potential to create a happier, more productive environment for your employees.
First, this new system will be very easy and convenient for employees to use, and accessing information will be easier than ever. We believe that well-informed employees are happier and more motivated at their jobs because they feel that they have more of a stake in the company. Second, frustration over getting busy signals when placing phone calls will be virtually eliminated, reducing worker tension and the potential of employee conflict.Next, employees will be able to take advantage of distribution lists, which will eliminate the need to make mundane, repetitive calls regarding the same topic. Finally, a voicemail system will allow employees to keep in touch with one another better, as they can leave messages for each other while on trips or on the weekends. According to the material that you sent, this helped the frequently traveling individuals of a marketing group put together a Spring sales promotion in just two weeks; your marketing department could potentially benefit in the same way.
Despite all of the benefits that voice mail has to offer, I understand that you may have some concerns about the system. Let me put to rest some of the misconceptions about the disadvantages of voice mail. First, you may feel that voice mail will lead to hasty decision-making as a result of faster information gathering and the general conducting of business.
Through voicemail, information is gathered faster, but it is also likely to be more accurate, as employees can check and recheck the voice mail recording to make sure that the information they have gathered is correct.In addition to voice mail, I also suggest that PulpCo. institute a digital receptionist to assist your current receptionist during times of high call volume. (which is likely to induce customer loyalty and drive lonr-run sales) (this will also reduce customer annoyance, as they will not have to hear a busy signal or be placed on hold for extended periods of time).After reading the information sent to you by corporate and analyzing your current situation, I believe that voice mail and a digital receptionist will greatly benefit PulpCo. by facilitating communication, reducing costs and generating savings, increasing competitive advantage, creating an enhanced work environment for employees, and creating a more pleasing experience for customers.As director of FatCo.’s telecommunications division, effective communication for and between all of FatCo.
‘s companies is extremely important to me. Your message to me is a perfect example of the importance of communication; without your memo, I would not have come to know of the issues surrounding the new communications system at Pulpco. Informing me of Pulpco’s dilemmas presents us with the perfect opportunity to maximize the efficacy of the current system and improve communications between our divisions as well. I hope that we can work together to tackle the issues that you have been facing and build a solid foundation for superior communications for the future.